Terms and Conditions

Effective Date: July 1, 2025

1. Acceptance of Terms

By accessing or using DMG SAAS ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

DMG SAAS provides CRM services through a web-based platform. We reserve the right to modify, suspend, or discontinue the Service at any time without notice.

3. User Accounts

3.1 Registration

You must provide accurate, current, and complete information during registration. You are responsible for safeguarding your password and all activities under your account.

3.2 Account Security

You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage from your failure to protect your account information.

4. Acceptable Use Policy

You agree NOT to:

  • Use the Service for any unlawful purpose or in violation of any laws

  • Transmit viruses, malware, or harmful code

  • Attempt to gain unauthorized access to our systems

  • Reverse engineer, decompile, or disassemble the Service

  • Use automated scripts or bots to access the Service

  • Violate any third-party rights

  • Upload or transmit offensive, harmful, or inappropriate content

5. Subscription and Payment Terms

5.1 Billing

Subscription fees are billed in advance on a recurring basis. All fees are non-refundable except as required by law.

5.2 Price Changes

We may modify subscription prices at any time. Price changes will be communicated 30 days in advance and take effect at your next billing cycle.

5.3 Late Payment

If payment is overdue, we may suspend or terminate your access to the Service.

6. Intellectual Property Rights

6.1 Our Rights

The Service, including all content, features, and functionality, is owned by DMG SAAS and protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain ownership of content you upload but grant us a worldwide, non-exclusive license to use, store, and process your content solely to provide the Service.

6.3 Feedback

Any feedback, suggestions, or improvements you provide become our property and may be used without compensation.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information and is incorporated into these Terms.

8. Service Availability and Support

8.1 Uptime

While we strive for high availability, we do not guarantee uninterrupted access to the Service. Scheduled maintenance may cause temporary outages.

8.2 Support

Support is provided according to your subscription level. We do not guarantee response times but will make reasonable efforts to assist you.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND

  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES

  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM

10. Indemnification

You agree to indemnify and hold harmless DMG SAAS from any claims, damages, or expenses arising from:

  • Your use of the Service

  • Your violation of these Terms

  • Your violation of any third-party rights

11. Termination

11.1 By You

You may terminate your account at any time by contacting us. Termination does not relieve you of payment obligations.

11.2 By Us

We may terminate or suspend your access immediately for:

  • Violation of these Terms

  • Non-payment

  • Suspected fraudulent activity

  • Legal requirements

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable grace period.

12. Data Backup and Loss

You are responsible for backing up your data. We are not liable for any data loss or corruption. We may retain backups for our own purposes but are not obligated to provide data recovery services.

13. Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, acts of government, network failures, or other force majeure events.

14. Export Compliance

The Service may be subject to export control laws. You agree to comply with all applicable export regulations and not to export or re-export the Service to prohibited countries or persons.

15. Third-Party Services

The Service may integrate with third-party services. We are not responsible for the availability, accuracy, or content of such third-party services.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or Service notification. Continued use constitutes acceptance of modified terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of [Your State/Country]. Any disputes shall be resolved in the courts of [Your Jurisdiction].

18. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and DMG SAAS regarding the Service.

20. Contact Information

For questions about these Terms, contact us at:

Last Updated: July 1, 2025

Important Legal Notice

This document provides standard protections but should be reviewed by a qualified attorney familiar with your jurisdiction and business model. Consider additional clauses based on your specific industry, data handling practices, and regulatory requirements.