DMG Customer & Services Knowledge Base

1. Company & Brand Foundations

Mission & Vision
 Deliver industry-leading content and automation solutions that empower brands to connect, convert, and grow.

Core Values

  • Integrity: Transparent communication and ethical practices.

  • Honesty: Straightforward advice and feedback.

  • Client-Centered: We tailor every solution to your unique goals.

  • Amazing Content: High-impact photos, videos, and workflows that drive results.

2. Our Customers

2.1 Restaurants

Profile: Owners/managers seeking to boost reservations, guest loyalty, and word-of-mouth.
Goals & Challenges:

  • Fill tables on slow nights

  • Increase repeat visits

  • Showcase menu offerings visually
    Pain Points:

  • Manual follow-up is time-consuming

  • Inconsistent guest communication

  • Limited in-house marketing resources

2.2 Churches

Profile: Pastors and ministry teams aiming to grow attendance, engage congregations, and strengthen outreach.
Goals & Challenges:

  • Attract new and returning members

  • Communicate events and giving opportunities

  • Share sermon highlights online
    Pain Points:

  • Limited media staff

  • Difficulty streamlining follow-up

  • Need for consistent branding

2.3 Online Coaches & Entrepreneurs

Profile: Course creators, consultants, and small-business owners who rely on personal branding and digital products.
Goals & Challenges:

  • Generate leads and nurture prospects

  • Present expertise through polished content

  • Scale automated sales funnels
    Pain Points:

  • Overwhelm around content production

  • Lack of integrated systems

  • Maintaining authentic engagement at scale

3. Services & Solutions

3.1 Content Creation (Photos & Videos)

  • End-to-End Production: Concept ideation, script/storyboard, on-location/studio shoot, editing, revisions, final delivery.

  • Formats: Reels, social teasers, talking-head interviews, product demos, lifestyle & food photography.

  • Output: High-resolution images, vertical/horizontal videos optimized for Instagram, Facebook, TikTok, YouTube.

3.2 Concept & Ideation Workshops

  • Discovery Sessions: Uncover brand voice, campaign objectives, and audience insights.

  • Creative Blueprints: Outline story arcs, hook-value-offer-CTA frameworks, shot lists, and mood boards.

3.3 Automation Software & Integrations

  • Growth Force 1 CRM: Funnels, workflows, lead scoring, analytics.

  • DMG Video Vault: Cloud-hosted video library for embedding in emails, SMS, and landing pages.

  • Restaurant Connect Service: Prebuilt SMS/email templates, welcome & exit-video workflows tied to reservations.

4. Customer-Specific Use Cases

4.1 Restaurants

  • Automated Reservation Flows: Send confirmation images/video, welcome GIF on arrival, thank-you video post-visit.

  • Menu Showcase Reels: Professional food photography and videography to drive social bookings.

  • Loyalty Campaigns: SMS drip with seasonal offers and fresh imagery.

4.2 Churches

  • Event Promotion Kits: Video teasers for worship nights, holiday services, and community outreach.

  • Sermon Snippets: Tear down long-form sermons into shareable clips for social and SMS push.

  • Donation Drives: Personalized thank-you videos tied to giving levels.

4.3 Online Coaches & Entrepreneurs

  • Lead Magnet Production: E-book cover shoots, explainer videos, and social ads to grow email lists.

  • Webinar & Course Trailers: Polished intros, client testimonial videos, and on-brand graphics.

  • Automated Nurture Sequences: DMG Video Vault embeds within Growth Force 1 campaigns.

5. Onboarding & Workflow

  1. Kickoff Call & Intake Form: Gather brand assets, objectives, and style preferences.

  2. Creative Brief & Approval: Ideation summary, mood board, script/storyboard.

  3. Production Phase: Scheduling, shoot day logistics (in-person or remote), real-time monitoring.

  4. Review & Revisions: Two rounds of feedback via client portal.

  5. Delivery & Training: Final assets delivered; tutorials on using Video Vault and Growth Force 1 integration.

6. Tutorials & How‑Tos

  • Setting Up Growth Force 1 for Your Business

  • Embedding DMG Video Vault in Email & SMS

  • Configuring Restaurant Connect Reservation Workflows

  • Best Practices for Content Repurposing Across Platforms

7. FAQs

  • What file formats do you deliver? JPEG/PNG for photos; MP4/WebM for video.

  • How long does production take? Typically 7–14 business days from shoot to final.

  • How many revisions are included? Two rounds of revisions per project phase.

  • Can you integrate with other tools? Yes—Zapier, n8n, ClickFunnels, ManyChat, and more.

8. Resources & Downloads

  • Creative Academy E‑Book: Downloadable PDF with content creation fundamentals.

  • Storyboard & Shot List Templates: Editable docs for planning shoots.

  • Automation Workflow Blueprints: Preconfigured JSON/Routers for Growth Force 1 and n8n.

9. Support & Contact

  • Support Hours: Mon–Fri, 9 AM–5 PM ET

  • Contact: support@davidmediagroup.com | 347‑970‑7114